Conferencing Solutions

With the help of audio conferencing service you can converse with two, three or more people at the same time, irrespective of their location, compared to conversation on telephone where you can only talk to one person at a time. An audio conference subscriber can add two or more participants in a particular conference. Audio conferencing serviceis a good option because there is no need for you to spend hours traveling to the venue of your meeting, You can also save a large amount of money which you otherwise would have spent on travel as now you can invest that business purposes. Service provider you opt for is important and so you must be aware regarding who is providing you better services. You can choose the service keeping in mind your requirement and pay according to your usage. Meetings are an important part of business and with the help of Teleconferencing, you save your time and money as face to face meetings may be an inefficient and costly way to conduct business. Similarly you can conduct video conferencing with your colleagues or friends. Yet Video conferencing equipment must be chosen with care. The increasing demand of the market has led many companies to jump in the business of audio and video conferencing equipment but their survival depends upon customers' satisfaction. Polycom video conferencing is a technique which enables one to see as well as converse with each member taking part in the conversation from their individual locations. This is comparatively more authentic for business as well as personal conversations because in it one can talk and judge the facial expressions of the person sitting on the other hand with whom one is conferencing. High bandwidth conferencing service provided by a number of companies these days has made life easier for busy businessmen .For video conferencing one can choose Video conferencing equipment from a wide range of equipments available in the market. Video conferencing systems are only one time investment which can serve you for years to come without any inconvenience. You could never imagine a thing like Teleconferencing Six decades ago but now wherever you are Instead of flying 10 or 20 people in for a meeting, you can just use a speaker phone and dial in to a special number that puts all the speaker phones on the same line and all can talk or listen at the same time. Seeing the advantages we can imagine why anyone who has faced boring face to face meetings would opt for services like audio or video conferencing.

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Teleconferencing - A Much Needed Service For Smaller Businesses

According to the U.S. Small Business Administration (SBA), small businesses account for 52 percent of all U.S. workers. Around 19.6 million Americans work for smaller businesses employing fewer than 20 workers, with 18.4 million working alongside 20 and 99 workers and 14.6 million working for businesses with 100 to 499 employees. Around 47.7 million Americans work for firms employing 500 or more. So, with so many Americans working for smaller sized businesses, you would think that many would be aware of the advancements that are taking place with regards to business communications in order to compete with their much larger counterparts. Keeping up-to -date with the latest developments in the business world is vital for smaller companies now more than ever. Every year thousands of start-up businesses are forced to admit defeat due to lack of revenue, clientele or staff numbers. A major factor in the lack of continued success for such businesses is a lack of knowledge in communications. It is this reason why I urge businesses of all sizes to fully consider the benefits they could achieve thanks to the advancements in telecommunication services and products. One way in which a business can enhance their communication is through teleconferencing. Unfortunately most small businesses are under the misconception that such technology is available only to major organisations and much bigger competitors. However, this is not the case and it is important that all businesses are using such services to their full potential. If small business owners were to realise this, then their business communications could be greatly improved by teleconferencing and they could soon be giving the bigger boys a run for their money. Smaller businesses should not be put off by the big size, figures and revenues of their larger counterparts. If an urgent and unavoidable matter arises with the company that has a solid communication network, then it is a simple case of starting up a conference call with all parties concerned. The problem is solved and business can go on as usual. But for the small business that hasn't prepared itself, even a minor issue could have a major and long-lasting effect on the business.

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Conferencing Solutions

With the help of audio conferencing service you can converse with two, three or more people at the same time, irrespective of their location, compared to conversation on telephone where you can only talk to one person at a time. An audio conference subscriber can add two or more participants in a particular conference. Audio conferencing serviceis a good option because there is no need for you to spend hours traveling to the venue of your meeting, You can also save a large amount of money which you otherwise would have spent on travel as now you can invest that business purposes. Service provider you opt for is important and so you must be aware regarding who is providing you better services. You can choose the service keeping in mind your requirement and pay according to your usage. Meetings are an important part of business and with the help of Teleconferencing, you save your time and money as face to face meetings may be an inefficient and costly way to conduct business. Similarly you can conduct video conferencing with your colleagues or friends. Yet Video conferencing equipment must be chosen with care. The increasing demand of the market has led many companies to jump in the business of audio and video conferencing equipment but their survival depends upon customers' satisfaction. Polycom video conferencing is a technique which enables one to see as well as converse with each member taking part in the conversation from their individual locations. This is comparatively more authentic for business as well as personal conversations because in it one can talk and judge the facial expressions of the person sitting on the other hand with whom one is conferencing. High bandwidth conferencing service provided by a number of companies these days has made life easier for busy businessmen .For video conferencing one can choose Video conferencing equipment from a wide range of equipments available in the market. Video conferencing systems are only one time investment which can serve you for years to come without any inconvenience. You could never imagine a thing like Teleconferencing Six decades ago but now wherever you are Instead of flying 10 or 20 people in for a meeting, you can just use a speaker phone and dial in to a special number that puts all the speaker phones on the same line and all can talk or listen at the same time. Seeing the advantages we can imagine why anyone who has faced boring face to face meetings would opt for services like audio or video conferencing.

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Teleconferencing And Web Conferencing

In the present industrial scenario, various companies are expanding their branches across the globe. Hence, the prerequisite to establish effective communication has augmented to a considerable extent.

Teleconferencing and web conferencing are some of the widely accepted methods of communication which have gained immense popularity in the recent years. These services can enable the people sitting miles apart from each other to communicate.

With the aid of phone conferencing, large-chain companies can save a huge amount of funds, which are spend on the travel of their employees. Emergency meetings can be conducted easily as there is no need to travel to attend a business sessions.

Meeting and conferences are common activities on which smooth functioning of an enterprise depends. Often these activities are obstructed by bad weather or unreliable transportation.

Many organizations are now engaged in offering teleconferencing and web conferencing services to the clients at affordable prices, so that they can fulfill their business needs. Callers can experience intense voice clarity while conversing with the participants.

Muting own and participant's line is also possible while the conferencing services. Facilities to customize hold music and welcome messages are also provided by the companies engaged in offering these services. For the highly confidential meetings or limited access, secure PIN code facility is available, which can be used by the caller as per the requirement.

The operators of these teleconferencing companies are always ready to provide assistance to the callers.

Apart from phone conferencing, web conferencing is another popular medium of communication which does not require any kind of software downloads such as JVM or Flash players. With the help of a web browser, conferencing can be done and message can be spread conveniently to a wide audience.

Nowadays, web conferencing solutions are widely preferred by large corporates. It can also help in saving travel expenses incurred for participation in outstation meetings, seminars and sessions. Another advantage of this type of audio video conferencing solution is that one can exchange data and video files via internet. With the passing years, web conferencing has become the requirement of every business enterprise.

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Customer Experience Management - The Telecom Industry Ahead

The telecom service providers have always followed a growth trajectory in the past decade through increase in customer base as well as adding considerable numbers to their annual revenue. They have kept the pace with the competitors and have played the game with amazing success in the past.

But in the recent times, they are facing with an enormous challenge of adaptation to the matured, highly penetrated markets coupled with global recessionary effect. Therefore, a shift in paradigm to adapt their business models to the current situation is highly required and the need of the hour is the customer experience management to attain a higher retention ratio.

The Importance of Telecom

Billing Software

Challenge in modern telecom industry - Customer retention In the modern day telecom industry which has attained high penetration level, acquiring a customer is getting even costlier. Industry analysis states that only 25% of the acquired customers stay with the company after an year's time and on an average only 20 -30% of the entire customer base is revenue earning/profitable customers.

This dugs a deep hole in the balance sheet of the telecom service providers. Due to the churning effect of the customers, there is a huge imbalance created in gross additions of the customers and net addition. Forward path: Way to customer retention - Customer experience managementTherefore, the major challenge for the telecom operators around the world is managing customer churn.

It affects profitability of the company if a customer churns before the company can earn back the investment it incurred in acquiring the customer. Therefore, it is very critical to indentify the profitable customers and retain them.

Essentials For Telecom Business Continuity

Retaining the profitable customers includes 2 steps:

1. Identifying the revenue earning customers from the entire customer base

2. Managing the customer experience and customer value for the revenue earning customers Identifying the Revenue earning customers.

The telecom service providers need to define their business logic for identification of the revenue earning customers, for example: the customers with usage more than ARPU are classified as high valued customers, or in case of pre-paid, customers recharging more than INR 250 per month (In Indian scenario) are considered as revenue earning.

Depending on the business rules the entire customer base needs to be segmented into revenue earning customers and non-revenue earning customers. Managing customer ARPU Average revenue per customer. Managing customer data in scale of 40 - 50 millions is a challenge. This can be achieved with the help of various business analysis tools (eg: SAS, SPSS, Teradata, etc.).

Prefabricated Telecom Buildings

Customer experience management

After the identification of the valued/revenue earning customers, managing those identified group of customers are of utmost importance. Focusing on customers instead of products Over the past years, the telecom service providers have concentrated on introduction of new products. They have originated new products/ services and then sought to find or create a market for them.

But increased competition among the existing service providers and lower barrier to entry for new players has resulted in the growth in predatory activities in the telecom industry. Moreover, the cost of acquisition of new customers has increased considerably. Hence, in the modern times, there is a gradual shift in focus from introduction of new products for acquiring new customers to customers' experience management is observed.

Currently, the Telco's need to concentrate on retaining the existing valued customers and targeting more wallet share of each customer by creating more value and improved customer experience. For example: In UK, O2 has aligned its functional silos to obtain its existing customer's perspective for making product decisions and designing promotional offerings. They have focused on retention by placing equal weight for renewals and acquisitions. By this the company has reduced its churn figure to half of its existing number.

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Telecom Tips

Would you buy a new car that you knew would be worth only 10% of what you paid for it after you paid it off and it was technically a dinosaur?Keep your cash in your business and don't tie it up in rapidly depreciating technology items.The math is very simple: You can pay thousands of dollars for a typical phone system today or keep those thousands and only pay a few hundred dollars a month.

As technology advances, you can too! Change it out for better, faster, bigger at virtually any time.With renting you can get all the equipment you need today, not just what you think you can afford today. We will make it easy for you to fulfill your immediate requirements with equipment such as headsets, conference phones, fax servers, or even network data switches.

All too often, businesses end up having to pay for a "fork lift upgrade" as they outgrow the a system they purchased when starting their business. By renting you have many options available, without the restrictions' of a lease or the financial loss of replacing a system you've paid for.Why would you use hard cash and capital cost tax deductions, when you can right off 100% of your system rental. You do it with your photo copier, don't you?

Current industry Lease contracts aren't really leases are they? They are in fact fixed financing, with no way out. Ever tried to return leased equipment or pay it off early? It's a no go! With renting you can add to it, reduce it, return it or upgrade the entire system without substantial penalties and you won't be bound to the term of a lease with all the payments

At the end of the term you can choose what you want to do:

Keep on renting (often at a reduced rate)

Purchase the equipment at a predetermined price

Upgrade to a newer platform

Almost all equipment lease companies require personal guaranties, a minimum number of years in business or substantial financial history and the lease term is for a minimum of 36 months with no "out clause".NSR only requires 2 months of payments in advance and the personal guaranty is only for the safe return of the equipment to our facility, not all the remaining payments like a lease.

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